We hope you are well and enjoying some form of “normality” again.
Although socially we are enjoying the freedoms the re-opening
brings us, the remobilisation plan of dental services is independent of these
changes and unfortunately is going at a much slower pace. While we are able to
offer a broader range of dental treatments, it does not mean business as usual
for us for a number of reasons.
though our whole team are working full time, due to ongoing restrictions we are
still working at a significant reduced capacity. For
each use of the drill (AGP) we have to incorporate time for “air exchange”,
meaning our appointment times for treatment have almost doubled. We have invested in the latest ventilation and air
filtration systems, to allow us to reduce fallow time to the minimum required
by the current guidelines, however we are still a long way from where we were
before the pandemic.
Our reception area has also been modified to allow social
distancing and where possible we ask you to wait in your car and call the
practice when you arrive. We will need to ask you a series of COVID related
questions, and one of our team will then come and collect you as soon as the
surgery is ready.
Another change that you may notice is the increased PPE that our
staff have to wear to perform certain procedures. I promise we are still
We are pleased to say that we are slowly starting to invite
patients for routine procedures, however we are prioritising children at this
time. Due to the volume of patients registered at the practice, we will pre-allocate
appointments for children and will be in touch soon with your allocated
timeslot. As has been the case
throughout the pandemic, people requiring urgent and emergency care will still be
We really appreciate your patience during these times and we hope
this answers some of the questions you may have. As always, should you be in
any pain or have any concerns, please do not hesitate to contact the practice
and a member of our team will be happy to help.
Your Team at
Quadrant Dental Practice
Our team at Quadrant Dental Practice, Ayr is at the end of the phone for any issues or questions you may have. We continue to work through our lists to prioritise most urgent treatments, whilst adhering to government restrictions due to the phased re-opening.
Please remember to not attend the practice without an appointment.
QUADRANT DENTAL PRACTICE – 3 BARNS STREET – AYR – KA71XB
General Dentistry – Dental Implants – Teeth Whitening – Cosmetic Teeth Alignment – Smile Makeovers
Hygienist – Facial Rejuvenation Treatments
To all our valued patients…
we know you are all desperate to come to the dentist… I bet that’s a phrase you never thought you would use?
Following the First Minister’s announcement the practice is entering its first phase of re-opening. However, this is for urgent emergency care only. We are expecting to be very busy, so please be patient with us.
Appointments can only be made via telephone. We kindly ask that you please do not attend the practice without an appointment as the front door will need to remain locked throughout the day.
All routine appointments are still cancelled, and
we will be in touch as soon as we can to reappoint you. Should you have a
dental emergency please see new procedures below:
- Please call the practice on 01292 268880 where you will be triaged
accordingly and screened for COVID.
- When you arrive, please stay in your car (or on the seat provided) and
telephone the practice to inform us you have arrived. Please ensure you have
your mobile with you.
- The receptionist will re-confirm your details and your COVID-19 status.
She will then advise you to wait where you are until she calls back to say it
is safe for you to enter the building.
- We ask that you attend alone unless a parent/ carer is required, and that
you bring as little belongings as possible.
- The front door will be opened for you by a member
of our team, who will ask you to sanitise your hands using an alcohol gel hand
rub at the front door, before you are escorted to the surgery.
- Once the dentist has addressed your dental problem you will be escorted
directly to our exit. You will be asked to sanitise your hands again before you
- If there is a charge for your dental treatment, reception
will contact you on your telephone after your departure and discuss payment
really want to take the opportunity to thank you for your patience during these
unprecedented times and we hope to be back to routine care very soon!
Your Team at
Quadrant Dental Practice
As some of you will have heard
from the First Minister today, dental practices are now allowed to re-open for
face to face EMERGENCY CARE only. Please note we have only just been made aware
of this, and are reacting to it as fast as we can, so that we may be available
to our patients this coming Monday.
Due to government restrictions,
we are only allowed to open one of our five surgeries to see patients. In
addition, requirements set on social distancing and increased hygiene measures,
will have a significant impact on the number of patients we are allowed to see
Initially, we will need to prioritise EMERGENCIES AND URGENT
CARE, such as uncontrollable pain and swelling. During this phase we are also
sadly restricted in the procedures we are permitted to carry out. Our
triage service will remain in place until further notice, so that there will
always be a member of our team to help you at the end of the phone. Please dial
Since we will be limited to the
number of people in the practice at one time, please do not attend the practice
without a pre-arranged appointment.
As a team we are very frustrated by this, as we understand you will be too, but please bear with us as we move into this new phase. Your oral health and wellbeing continue to be at the forefront of everything we do and we remain optimistic that these are the first steps to finding the new ‘normal’ for dentistry.
The Practice may look a little different going forward with changes implemented to allow social distancing and changes to the PPE our dentists and hygienists will wear. However, we will be the same team with the same smiles awaiting you on your return.
Thank you very much for your patience and understanding.
Your Team at Quadrant Dental Practice
hope you have maintained good health and spirits during these unprecedented and
difficult times. We would like to take this opportunity to thank you for your
ongoing loyalty to the practice, which is greatly appreciated, especially over
these last months.
We are her for you at the end of the phone for any dental emergencies, or simply to answer any concerns you may have with regards to your oral health or the practice. Behind our closed doors we are also working tirelessly to get the practice open safely, as soon as we are able.
our hands are tied in respect to opening dates, as guidelines and policies
continue to be reviewed by the government daily. We will of course, advise you
on this as soon as we are able to. Please also keep an eye on our Website,
Facebook or Instagram pages for updates. Should you have any further questions,
please feel free to email us or call the practice.
look forward to welcoming you back in due course.
Donald, Peter & Your Team at Quadrant Dental Practice
With sadness, and as instructed by
the Scottish government, the practice doors have had to be closed to ALL
patients, until further notice. For all types of treatment, emergency and non-emergency.
If you are having a dental emergency
Extreme pain, swelling or bleeding
and pain relief is not helping it, please call us on 01292 268880 and a
clinician will talk you through your options.
All patients who had appointments
will be contacted in the near future to discuss options.
We kindly ask that you do not attend
Our staff are available to discuss the
situation by telephone during normal working hours. Please be patient, we are
here to help with advice and anything we can do, in this extremely difficult
A busy time ahead for us here at Quadrant Dental Practice from September through to October 2014. We are reducing the cost of our Wrinkle Relaxing Therapy and Hyperhydrosis (excessive sweating) by up to 20%. Spaces are filling up fast – please contact us soon to arrange your free consultation.
We are delighted to welcome baby number 3 to the team! Ethan Byrne made his debut on Wednesday 2nd July!! Well done to our fabulous Implant Team Peter & Erin!!
Earlier on this year we welcomed Emma and Andrew’s new arrival – Orla MacFarlane (2nd March) and Rebecca and Colin’s wee gem (21st April) Isla Grace Patterson.
All are well and growing fast. What an exiting year!