FAQ
How Do I Register As An NHS Patient?
Patients wishing to register as a patient are asked to contact the surgery either in person or by telephone where you can give your details and an appointment will be issued. We ask all patients to please attend their appointments on time, for your first appointment please come 10 minutes in advance to allow for the necessary forms to be completed. Should you need to cancel an appointment please contact the surgery 48 hours prior to the scheduled time, as there is a high demand for NHS appointments.
How long does NHS registration last?
NHS registration lasts for 36 months. We would like to advise patients that ongoing registration depends on regular attendance at least every six months. Patients who fail appointments regularly may lose their entitlement to NHS registration.
How much am I liable to pay under the NHS?
Patients pay 80% towards their NHS dental treatment charges. Patients who are in receipt of benefit or have an exemption certificate are not normally liable to pay NHS charges. We can also supply patients with an HC1 form which may help towards the cost of NHS treatment.
Is there an alternative to the NHS?
All our dentists in the practice can offer an alternative to NHS treatment. A comprehensive range of Private treatment options are available and a full costing will be issued. Another alternative is Denplan which offers convenient monthly payments; full details of Denplan are available from reception.
What if I need emergency treatment?
Quadrant Dental Practice is a member of the Ayrshire emergency dental service. This service is available to all NHS registered patients of Quadrant Dental Practice. Emergency advice is available at evenings and weekends.
Weekdays (within surgery hours)
Registered patients who are in pain and require treatment should telephone
the surgery before 10am. Every effort will be made to see the patient within
24 hours.
Weekdays and Weekends (after surgery hours)
Contact the practice on 01292 268880 where a recorded message will
give you instructions on how to contact the emergency service.
If you have a complaint
This practice is committed to delivering a high quality service to all our patients. We welcome comments and suggestions from our patients about their experiences here to enable us to continuously improve the service we provide.
If however, you should have a complaint then please speak to the Practice Operations Manager who will be happy to help you resolve any problems that you have.
If you feel the matter is unresolved, complaints in writing should be addressed
to our Practice Manager Mrs Monique Morrison.
.